PRIVACY POLICY
In accordance with the General Data Protection Regulation (GDPR), which came into effect on May 25, 2018, throughout the European Union, we apply this Privacy Policy to our Site.
By using our Site, you acknowledge that you have read our Privacy Policy.
Data Controller
The data controller is the manager of DYKKEREN, a limited liability company (SARL) registered with the Bordeaux Trade and Companies Register (RCS) under number 509 161 246.
Website: https://www.dykkeren.com
Registered Office:
DYKKEREN
18 B rue Jean de la Fontaine
33700 Mérignac
Telephone: +33 (0)6 77 77 04 35
Email:
The webmaster, a member of DYKKEREN, may also have access to your data and is therefore subject to the same Privacy Policy.
Data Collected and When
When you use our Site and services, we may collect the following data about you:
First and last name
Billing address
Delivery address(es)
Email address
Phone number
Password
Order history
Site visit and browsing history
Other data may be collected automatically during your browsing on the Site.
The above data may be collected when:
- you create an account;
- you add products to your shopping cart, using cookies to allow you to complete your purchase later;
- you place an order;
- you subscribe to newsletters;
- you contact us;
- you browse the Site.
DYKKEREN makes every effort to maintain the integrity, security, and confidentiality of data and, in particular, to prevent it from being disclosed, altered, damaged, or accessed by unauthorized third parties. No credit card transaction data is stored: this data is transmitted and stored exclusively on the secure servers of our payment providers.
Purposes of Data Collection
- Management and monitoring of business relationships between DYKKEREN and the customer (including operations related to orders, deliveries and returns, transactions, payments and invoices, claims, etc.)
- Sending newsletters
- Compiling business statistics (e.g., counting the number of views and activations of our website pages, compiling website traffic statistics), based on our legitimate interest in understanding and improving the performance of our website.
- Prevention and combating of fraud during order payment
DYKKEREN does not sell your personal information to third parties (including your name, address, or email).
Account Creation and Forms
You must complete all fields in the account creation form or all fields in the contact form on the website.
All requested information is mandatory. If we do not receive a response, we will be unable to process your requests.
Telephone number and postal address
Your postal address and telephone number are necessary for processing and managing orders, as well as for maintaining the business relationship between DYKKEREN and you.
Data retention period
DYKKEREN stores data for a period of five years from the date of one of the following events:
- the last order;
- the last login to your customer account;
- your last contact with our customer service;
- clicking on a hyperlink in an email sent by DYKKEREN;
- adding products to your shopping cart without completing the purchase.
A few weeks before the expiry of this period, DYKKEREN will contact you to ask if you wish to keep your account. If you do not, or if we do not receive a response from you, your data will be deleted from the active database. An intermediate archiving period will follow to comply with the legal, accounting, and tax obligations of DYKKEREN SARL, and also to manage any potential claims, within the applicable statute of limitations.
Beyond this archiving period, any data retained will be anonymized.
Recipients of the Data
The collected data is intended for use of DYKKEREN.
This data may be transmitted to the hosting provider, commercial and advertising partners, banking partners, and law enforcement and judicial services in the context of legal proceedings.
The data may also be processed by subcontractors used by DYKKEREN for the purposes of personalizing website content, shipping orders, debt collection, and fraud prevention and detection.
Each of these subcontractors, even those located outside the European Union, processes your data while committing to respect its confidentiality.
DYKKEREN Newsletters
If you have subscribed to our newsletter and no longer wish to receive it, you can unsubscribe by clicking on the unsubscribe link in the newsletter or by sending us an email requesting to unsubscribe.
Cookies
A cookie is a text file stored by a website on your computer or mobile phone to collect data about your browsing activity on that website.
We use cookies to identify the sections and pages you visit in order to facilitate your browsing and online experience, as well as to improve our services.
DYKKEREN only uses strictly necessary cookies, which are essential for the proper functioning of the website, to recognize the user (customer or not) and their previous activity when they log in to the website.
Your rights and how to exercise them
In accordance with the regulations applicable as of May 25, 2018, regarding personal data, you can exercise the following rights:
- Access your data, request its rectification, erasure, or portability;
- Withdraw your consent for the future, for all or part of the processing concerned;
- Object to the processing of your data or request its restriction;
You can exercise these rights by sending an email to
Social Networks
Like most users, DYKKEREN is present on social networks such as Facebook.
Each social network has its own privacy policy, which we encourage you to review before sharing any public content from our Site.
